Shipping policy



Nigwa is a marketplace specializes in gifts and gifting products bringing togethers "BUYERS OF GIFTS" & "SELLER OF GIFTS" who agree to buy or sell on nigwa marketplace platform. In addition our main objective is to provide fast, efficient and reliable services to all buyers and sellers. We are partnering with best and reliable shipping companies to provide you quick services. We understand your needs and we will try our best to be the best for you. IF YOU ARE A "BUYER" OR "SELLER" AND WISH TO "BUY" OR "SELL" WITH US THEN YOU MUST READ AND AGREE TO OUR SHIPPING POLICY.

External Shipping policy for Buyers

  • The expected time for a product to be delivered to customer/buyer is from 24-48 hours.
  • In some cases the products might be delivered late for example the delivery to buyers may take 3-4 days depending on many factors such as the response time from the vendors, The product availability etc.
  • Pershible products such as fresh flowers, chocolates & cakes and other pershible products will be delivered at priority which is in most cases within 12-24 hours. However it is can still take time from 24-48 hours.
  • Returns will be shift back to the vendors once your product meet our our RETURN & REFUND criteria. The approximate time for Pershible products can go from 1-3 days depending on the product type, however, for non pershible products the return shipping time may go from 3-7 days.
  • Please visit our RETURN & REFUND POLICY to know the shipping charges when they are applied in case of returning back the products you purchased.

Shipping charges for Buyers

  • The fixed shipping charges are AED 30/per order for all orders below the total amount of AED 500.
  • All orders above AED500 are free delivered to all over UAE.
  • No handling charges.
  • No hidden charges.

Internal Shipping policy for Vendors/Sellers

  • Nigwa is partnering with one of its trusted delivery services company to handle all internal delivery from the vendor to the drop point.
  • The picking-up time starts from 9:00AM till 6:00PM every day from Saturday till Thursday.
  • If the order is received after 12PM than it will be scheduled for the next working day.
  • If the order is recived before 12PM then the possibility is that it will be picked-up on the same day by our delivery team.
  • All internal delivery charges are beared by nigwa and the vendors have to pay no amount at all.





If you have any question or concern please CONTACT US, or email us at [email protected] and we will be glad to serve you.